Refund Policy

At TADucation, we are committed to providing high-quality educational consultancy services. This Refund Policy outlines the conditions under which refunds may be issued, in compliance with the Australian Consumer Law (ACL).

1. Consumer Guarantees (Australian Consumer Law)

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to a refund or compensation for the drop in value of the service. You are also entitled to choose a refund or replacement for a major failure with goods. If a failure with the service or goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the service and to cancel the contract for the goods and obtain a refund of any unused portion.

A major failure with a service occurs when:

• it has a problem that would have stopped someone from buying it if they had known about it; or
• it is substantially unfit for its common purpose and cannot easily be remedied within a reasonable time; or
• it does not meet the specific purpose you told us about and cannot easily be remedied within a reasonable time; or
• it creates an unsafe situation.

This Refund Policy operates in addition to, and does not exclude or limit, any rights you may have under the Australian Consumer Law.

2. Cancellation and Refunds for Consultancy Services

• Full Refund: A full refund will be provided for any booking that is cancelled at least 5 business days prior to the scheduled commencement of the service.
• No Refund for Consulted Hours: No refund will be provided for any hours of consultancy service that have already been rendered or commenced.
• Other Circumstances: Refunds may also be considered in circumstances where there has been a major failure of service as defined by the Australian Consumer Law, or in other exceptional circumstances at TADucation's sole discretion.

3. How to Request a Refund

To request a refund, please contact us at info@taducation.com with the subject line "Refund Request". Please include:

1. Your full name and contact details.
2. Date of service booking/purchase.
3. A detailed explanation of the reason for your refund request.
4. Any supporting documentation or evidence.

We will review your request and respond within a reasonable timeframe (typically 7-14 business days).

4. Refund Processing

Approved refunds will be processed using the original method of payment within 10-15 business days of approval. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at info@taducation.com.